Refund policy
Returns and Refunds
❉ Because our products are handmade and specially customized, we will not provide any refund, return or exchange when shipping and delivering the order.
❉ If you received the wrong item due to our mistake, we’ll issue a refund. Otherwise, refunds are not applicable for custom products.
❉ If you would like additional modifications, you may ship your custom products back to us at your own expense, and we will gladly make the desired changes to ensure it meets your expectations.
★ Contact us within 7 days of receiving your order if you have any issues. Our support team is here to help and ensure your happiness!
★ Thank you for understanding and supporting our handmade process!
How to cancel an order？
❉ If you want to modify the order, please contact us within 24 hours. And provide the information you need to modify. We will confirm the modified information with you.
❉ “You can unconditionally cancel the order within 24 hours after the order is generated, but any cancellation will be charged a cancellation fee of 10% of the total price of your order. Please forgive me because the bank will also charge me a cancellation fee of this amount for transactions.”
★ Note that the order cannot be cancelled 24 hours after it is generated!
★ We truly appreciate your understanding and support, as each product is a handcrafted, one-of-a-kind piece made with care and attention to detail.
CONTACT INFORMATION
We are a merchant in China, and there may be a large time difference between our time zones. If you do not reply in time, please be patient. We will take all questions seriously. You are welcome to contact us by email at any time.
Reach out in the way you prefer—if we’re slow to reply on WhatsApp or Messenger, just send us an email.
WhatsApp: +86 158 9006 2873
Messenger: facebook.com/messages
Email: makenvy168@gmail.com