Frequently Asked Questions
How to Order
Follow these quick steps whether choosing an existing style or requesting custom artwork:
Choose a design, enter your phone model, and checkout directly.
Have a custom idea? Contact us via WhatsApp/Messenger/Email in the footer before ordering.
All orders are handcrafted in the order they are placed.
Order, Shipping & Returns
Please refer to the Shipping Policy or Refund policy.
Durability Guarantee
🌿 100% Non-Toxic — Eco-friendly clay & odor-free sealant
🛡️ Anti-Peel Guarantee — Multi-layered for zero falling off
💧 Waterproof Sealed — Easy to wipe & clean with a wet cloth
Handcrafted Uniqueness
Each case is individually handcrafted, meaning no two pieces are identical.
Subtle variations are the natural mark of genuine artisan work, not defects.
Before shipping, every piece goes through a strict inspection to ensure our studio’s highest craftsmanship standards.
Transit Protection
Your order is safely protected from our studio to your doorstep:
We package every custom creation with reinforced protection.
If your package arrives damaged in transit, simply contact support@makenvy.com within 48 hours with photos so our team can make things right.