Shipping policy
SHIPPING& DELIVERY
We proudly offer worldwide shipping via! But we are not responsible for delays caused by weather or customs, etc., which are beyond our control.Import taxes, duties and related customs fees may be charged once the package reaches the destination country. These fees are determined by customs at the specific destination. Payment of these fees and taxes is the responsibility of the recipient and we disclaim these liabilities. For more details on fees, please contact your local customs office.
DELIVERY TIME
Please note, as a custom product, it requires several steps like material selection, design, crafting, coating, and drying. It typically takes 3-5 business days to complete your order before shipping. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 6 to 15 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.
ORDER TRACKING
After the products you purchased are shipped, we will send you order tracking information by email within 48 hours, including your delivery address and item information, so that you can update the delivery status in time.Please allow 1 to 3 working days for the tracking information to show.
CONTACT INFORMATION
We are a merchant in China, and there may be a large time difference between our time zones. If you do not reply in time, please be patient. We will take all questions seriously. You are welcome to contact us by email at any time.
Reach out in the way you prefer—if we’re slow to reply on WhatsApp or Messenger, just send us an email.
WhatsApp: +86 158 9006 2873
Messenger: facebook.com/messages
Email: makenvy168@gmail.com