Shipping policy
Reliable worldwide shipping with door-to-door tracking for every handcrafted creation:
We proudly deliver our products to over 150+ countries worldwide via reliable tracked air mail and express couriers.
Every order comes with a full tracking number so you can follow your parcel's journey from dispatch to your doorstep.
If you ever experience unexpected transit delays or have questions regarding your shipment, our customer care team is always here to assist you.
Because each custom product is meticulously handcrafted and requires dedicated curing time for maximum durability, delivery consists of two steps:
Material selection, design curation, artisan handcrafting, and natural air-curing.
Tracked international air shipping with real-time status updates.
Please note: Delivery times may vary slightly during peak holiday seasons or due to local customs clearance.
Once your order is dispatched, you will automatically receive a shipping confirmation email with your tracking number and carrier details.
Please allow 1 to 3 business days for the initial tracking information to update online. You can track your package anytime directly on our Track Order page.
We are not responsible for packages lost or stolen after the carrier marks them as successfully delivered to the provided address. Please ensure a secure delivery location or contact your local carrier with your tracking number to file a claim.
It is essential to provide accurate shipping information during checkout. We will not be held responsible for undelivered or delayed packages due to incorrect addresses, missing details or failed to do customs clearance.
Have a question about your custom design, shipping and delivery, or order status? Our dedicated customer care team is here to assist you. We respond to all inquiries within 12–24 hours. Reach out anytime through your preferred channel:
Best for custom design inquiries & quick photo previews.
Chat with us directly via Facebook page messenger.
Ideal for order issues, tracking updates, and feedback.