Q: What type of payment methods are accepted?
We accept Visa, Mastercard, American Express, and PayPal.
Q: What should I do if I ordered the wrong product?
Please double-check the products before placing your order. If there's an error, contact us via WhatsApp: +86 158 9006 2873 within 12 hours to make changes. Once production starts (12 hours after the order is placed), no changes can be made.
Q: How can I find my tracking number?
Easily! Once your order is shipped, you will receive a shipping update email with your tracking number.
Q: How can I track my order?
You can track your order right on our website. All you need to do is go to our "Track Order" page, and insert your order's tracking number. If you can't find the "Track Order" page. Click this link here.
Q: What if my order comes in damaged?
Contact us ASAP! If your order comes in damaged in any way, shape, or form, please do not hesitate to contact our support team so we can make it right.
Q: How can I cancel my order?
To modify or cancel your order, please contact us within 2 hours and provide the details. You can cancel within 12 hours of placing the order, but a 10% cancellation fee will apply to cover transaction costs. Orders cannot be canceled after 12 hours.
Q: What if I couldn't find my question?
If your important question was not answered, please don't hesitate to contact our support team at support@makenvy.com, as we would love to further assist you with anything you need!
